The Rules of Brand Strategy, Part Two

Be amazing at the one thing you promise. Every time. No exceptions.

You have a lot of options for your brand story. You get to explore different ways to deliver your service, how your culture fuels the brand experience, how leadership pushes new boundaries and how you continue to engage and excite your stakeholders. It’s your brand; it’s your story to tell.

Every story, though, is based on a familiar plot. Just like an action story needs an adventure or a love story needs a romance, a brand story must live up to the core promise. If your brand can’t manage that one thing, nothing else matters.

Too often brands get caught up in the elements that make the brand unique but drop the ball on the one simple thing that anchors the relationship. Poor leadership gets in the way— it’s either laziness (just too uncommitted to care), complacency (believing people will judge the brand on intent and flair rather than action and results), or ignorance (having no clue about expectations).

Brand Strategy always starts with clarity about your capacity to do the one thing you promise. Without a solid grasp of this reality—and a commitment to deliver an uncompromising experience—success is simply out of reach.

Photo Note: I snapped the accompanying photo in 2004 during a vacation in Oregon. In 2011, while traveling the same route, I couldn’t find the business. Not surprisingly, Golden Touch Signs is no longer in business. A keen eye will notice the company name in red letters over the door; another fine example of this company’s stellar work.

Advertisements

5 responses to “The Rules of Brand Strategy, Part Two

  1. Pingback: The Six Simple Rules of Brand Strategy | Stephen Abbott - Brand Strategist

  2. Pingback: “David” fails at the core brand promise. | Stephen Abbott - Brand Strategist

  3. Good day! I could have sworn I’ve been to this site before but after
    checking through some of the post I realized it’s new
    to me. Nonetheless, I’m definitely delighted I found
    it and I’ll be book-marking and checking back frequently!

What do you think?

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s